Today, I noticed that a lot of visitors came to this blog when they Google #UMACTracking .or #UMAC cargo, I understand the frustration especially when your #Balikbayan box did not arrive yet. I sent 3 boxes between the second week of January and second week of February. It was frustrating when the tracking page cannot load properly. I visited umaccargo.net and clicked Track Your Box just awhile ago and the result yielded to HTTP Internal Server Error. Wheww. Are you frustrated? Don't be! Here's my suggestions:
1. Try to send an Email inquiry here: firstname.lastname@example.org because usually they will reply to you. They replied to most of my emails when I tried to inquire about the whereabouts of my boxes. I am sure they will reply to you as well.
2. You may contact them in these numbers:
I am not sure though if they will answer the phones. My brother tried to text the last number and he got no answer.
3. Check the website again and click CONTACT US. I also noticed today that they have a new feature, "Chat with Us" When I tried to click it, no one was online hehehe. Well, I guess you can leave your inquiry and they will answer you back soon. I never tried this feature so; I can't give you an insight.
4. Here is the last thing you can do. Visit the website again and click BRANCHES. Find your country and locate your local area. There is a name, email address, address and phone number of the in-charge, just contact them. They usually call the Philippines about the whereabouts of your box.
In my case, when I inquire about my box, I used the email address above and cc the email address of the in-charge in my area. Since I live in Florida, so far, the in-charge is really helpful. He replied to my inquiries.
The 3rd box finally arrived yesterday. I am hoping that everything inside is all accounted for. I hope your boxes will arrive soon as well and in perfect condition. Good luck.